Cancellation Policy
Need to cancel an order? Here's how it works, and by when.
Before Dispatch
Cancel free of charge anytime before your order ships
After Dispatch
Once shipped, refer to our Return & Refund Policy instead
Full Refund
100% refund for orders cancelled before dispatch
Need Help?
Our support team can cancel it for you
Cancelling Before Dispatch
You can cancel any order free of charge as long as it hasn't been dispatched yet. Simply go to My Orders in your account and select "Cancel Order", or contact our support team with your order number. Once cancelled, a full refund will be initiated to your original payment method within 3-7 business days.
Cancelling After Dispatch
If your order has already been shipped, it can no longer be cancelled directly. You're welcome to refuse delivery when the courier arrives, or return the item once received, in line with our Refund & Return Policy.
Order Cancelled by Us
Occasionally we may need to cancel an order ourselves — for example if an item turns out to be out of stock, if we spot a pricing or listing error, or if we're unable to verify payment details. If this happens, we'll notify you promptly and issue a full refund; you won't be charged for a cancelled order.
Partial Cancellations
If your order contains multiple items, you can typically cancel individual items that haven't shipped yet, while the rest of your order proceeds as normal. Charges for the cancelled item(s) will be refunded separately.