Who We Are

This privacy policy explains how Trandaura ("we", "us") collects, uses and protects your personal data when you visit our website or place an order with us, and explains your privacy rights under applicable law.

Information We Collect

• Identity Data — your name, username and similar identifiers.
• Contact Data — billing address, delivery address, email address and phone number.
• Transaction Data — details of orders and payments to and from you.
• Technical Data — IP address, browser type, device information and how you use our site.
• Account Data — your login details, order history and saved preferences.

We do not collect sensitive categories of data such as your health, religion, or biometric information, and we never store full payment card details on our own servers — payments are processed through secure, PCI-compliant gateways.

How We Use Your Information

• To process and deliver your orders, including payments, shipping and customer support.
• To manage your account and respond to your enquiries.
• To improve our website, products and services.
• To meet legal, tax and regulatory obligations.

We use your data only for the purpose it was collected for. We do not send marketing or promotional emails unless you have opted in, and you can unsubscribe at any time.

How Long We Keep Your Data

We retain your personal data only as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying legal, tax and accounting requirements. Order and transaction records are typically kept for up to six years after your last purchase, as required by law.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise any of these rights, please contact us using the details below.